Returns Policy

Transit Damage

Your goods must be checked for damage or shortage within 10 days of delivery, after this time we will not able to provide a refund for these items.  Please contact websales@millerbathrooms.co.uk with your order details, along with photographs of the damaged item/packaging and we will rectify this as soon as possible.

Returns – changed your mind?

It’s important to us that you’re happy with your Miller Bathrooms purchase. If you’re not totally satisfied you can return it within 30 days and we will give you a full refund by the same method as your original payment. Please email us at websales@millerbathrooms.co.uk detailing your order number and the details of the items being returned.  You are liable for the cost of the return.  Once we have approved your return, please ensure the item is well packed and return to: 

Miller from Sweden Ltd, Unit 16 Thame Park Business Centre, Wenman Road, Thame, Oxon, OX9 3XA.

The items must be returned unused and in resalable condition, including the original retail packaging. Fair deductions can be made to the refund if the item arrives back in a condition such that we cannot sell it as new or the packaging is missing or damaged.

Returns – faulty product?

In the unlikely event that your product has a manufacturing fault, please email us at websales@millerbathrooms.co.uk detailing your order number and the details of the item that is faulty.  Within 30 days of purchase, we will offer a replacement product or a full refund to the original payment method.  If your purchase was over 30 days ago, we will offer a replacement product, free of charge. 

The right to return does not apply if the product has been subjected to accident, abuse, abnormal usage, improper installation or deviation from the care instructions provided.