Terms and Conditions

These general terms and conditions apply when you, as a consumer, make a purchase via millerbathrooms.com/uk (millerbathrooms.co.uk). By completing a purchase, you agree to these terms. We recommend that you read them carefully before placing your order.

1. About Us

These Terms & Conditions apply when you purchase goods from Miller from Sweden Ltd via our UK website.

Miller from Sweden Ltd

Unit 16, Thame Park Business Centre
Wenman Road
Thame
Oxfordshire
OX9 3XA
United Kingdom
Company Registration No: 1406548
Email: websales@millerbathrooms.co.uk

 

2. Eligibility

By placing an order, you confirm that:

  • You are at least 18 years old
  • You are purchasing as a consumer and not for resale

These Terms apply to consumer sales only.

 

3. Website Use

By using our website, you agree to use it only for lawful purposes.
You must not:

  • Misuse the website or attempt to gain unauthorised access
  • Introduce viruses or malicious code
  • Use the website in a way that may damage or disrupt its functionality

We reserve the right to suspend or restrict access to the website where misuse is suspected.

 

4. Intellectual Property

All content on this website, including text, images, graphics, logos, product descriptions and design, is the property of Miller from Sweden Ltd or its licensors.
You may not reproduce, distribute, modify or commercially exploit any content without our prior written consent.

 

5. Placing an Order

When you place an order, you will receive an order acknowledgement email. This does not constitute acceptance of your order.
A legally binding contract is formed only when we send you an order confirmation confirming dispatch of the goods.
We reserve the right to decline or cancel orders in cases of:

  • Pricing errors
  • Product availability issues
  • Suspected fraud

 

6. Prices and Payment

All prices are shown in GBP and include VAT where applicable. Payment can be made using the methods available at checkout, including Klarna.
When using Klarna, payment terms are governed by Klarna’s own conditions.

 

7. Title and Ownership

Ownership of the goods (title) will pass to you only once we have received full payment in cleared funds. Risk in the goods passes to you upon delivery.

 

8. Delivery

Delivery times are estimates and not guaranteed unless expressly agreed. If delivery is delayed due to circumstances beyond our control, we will contact you as soon as reasonably possible. You must inspect goods upon delivery and notify us of visible damage as soon as reasonably possible.

 

9. Right to Cancel (Cooling-Off Period)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving the goods.
To exercise your right to cancel, you must notify us in writing within the cancellation period.
You must return the goods within 14 days of cancellation.
You are responsible for return shipping costs unless the goods are faulty.
Refunds will be processed within 14 days of receiving the returned goods.

 

10. Faulty or Misdescribed Goods

Under the Consumer Rights Act 2015, goods must be:

  • Of satisfactory quality
  • Fit for purpose
  • As described

If goods are faulty, you have:

  • A 30-day right to reject and receive a full refund
  • After 30 days, the right to repair or replacement

If repair or replacement is not possible, you may be entitled to a price reduction or refund.

 

11. Returns

Returned goods must be unused and in their original packaging unless faulty. We reserve the right to make deductions for any diminished value resulting from handling beyond what is necessary to establish the nature and characteristics of the goods.

 

12. Product Information and Variations

We make every effort to ensure that product descriptions, specifications and pricing are accurate.
However:

  • Measurements are approximate.
  • Minor variations in design, finish or specification may occur.
  • We reserve the right to make product improvements or modifications without prior notice, provided such changes do not materially affect functionality.

 

13. Image and Colour Disclaimer

Product images are for illustrative purposes only.
Colours may vary slightly due to:

  • Screen settings
  • Lighting conditions
  • Manufacturing batches

We cannot guarantee that the colour displayed on your device exactly reflects the product received.

 

14. Installation and Product Suitability


It is the customer’s responsibility to ensure that products are suitable for their intended use and installed correctly.
We are not liable for damage arising from:

  • Incorrect installation
  • Improper use
  • Failure to follow installation instructions

We recommend professional installation where appropriate.

 

15. Limitation of Liability


Nothing in these Terms limits or excludes liability for:
Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any rights you have under consumer law
Subject to the above, our liability shall not exceed the purchase price of the goods.
We are not liable for indirect or consequential losses that are not foreseeable.

 

16. Force Majeure

We are not liable for failure to perform our obligations where such failure is due to circumstances beyond our reasonable control.

 

17. Complaints

If you have a complaint, please contact us at: websales@millerbathrooms.co.uk


If a dispute cannot be resolved directly, you may seek resolution through the courts of England and Wales or an approved alternative dispute resolution provider.

 

18. Governing Law

These Terms are governed by the laws of England and Wales.